When we offer goodwill compensation for a product claim as an internal settlement (for example, in the form of store credit), this is not intended to limit your rights. Instead, it provides a faster and more flexible way to resolve your claim.
Rather than asking you to return the product for inspection and assessment, we may in some cases offer compensation while allowing you to keep the item.
If you would prefer to have the product assessed for repair, replacement, or a partial/full refund, you are always free to decline the goodwill offer and exercise your statutory rights under the Sale of Goods Act.
Once a claim compensation has been accepted, the case is considered closed. The compensation cannot later be converted into cash, as it is provided as an extraordinary goodwill solution without a product return. You also cannot make a new claim for the same defect, unless a new and unrelated issue arises.
Please note that a full refund is not always applicable, especially if the product has been used for an extended period or shows normal wear and tear. For example, a pair of running shoes that has been used for some time may only be eligible for partial compensation, depending on the product’s condition and the nature of the claim.
Our goodwill compensation offers are designed to provide a quick and practical resolution, but they should not be interpreted as a legal confirmation that the product is defective under consumer law.
By accepting compensation, you are free to either dispose of the product responsibly or continue using it as is, including with the reported limitation or defect.