ALWAYS UP TO 70% OFF | 3-5 WORKING DAYS DELIVERY, 8.95 € | EASY RETURNS, 8.95 €
Cart
Welcome to Booztlet.com customer service

How can we help you?

EMAIL US

An error occurred when sending your email
Thank you for your inquiry and your message has been sent. A customer service representative will contact you shortly.
We always answer within 48 hours.

CALL US

+46 10 138 91 03 Monday to Friday, 8:00 - 19:00 CET

  • DELIVERY & RETURNS

    • GENERAL INFORMATION

      General Information

      FAST Delivery (3-5 working days, 8.95 €)

      What happens after I place an order?

      Day 0: Order confirmation email is sent within minutes.
      Day 0-1: Your order is being prepared to be shipped.
      Day 0-2: Your package is on its way and you receive an email with a tracking link.
      Day 3-5: You receive your order.
      (95% of our packages arrive by Day 3)
      Day 7-14: Help us improve - Tell us what we can do better.
      *Order placed on Friday after 12:00 will be shipped on Monday

      Packages to Germany are shipped with DHL

      Packages to United Kingdom are shipped with GLS

      Packages to other countries are shipped with UPS. Please note that your package may be delivered to a neighboring residence in the case that you are not available.   

       


      Easy returns, €8.95 

      How do I return my item(s)?

      Fill out the easy return form included in your package.
      Schedule a pick-up.*
      After your return arrives we will issue a refund to your account within 2 working days.
      You receive a refund receipt email.
      Money is in your account within 2-7 days.**
      *It may take up to 10 working days for us to receive your return.
      **The time it takes for your refund to appear in your bank statement is influenced by your payment issuer and is out of our control.
      **Over 90% of our customers will see their refund within 2-7 days.

       

       

       

    • DELIVERY TIME

      Delivery Time

      Deliveries will be made within 3-5 working days from order placement.

    • RETURN POLICY

      Return Policy

      • Merchandise must be returned within 30 days
      • Merchandise must not be worn, altered, or washed
      • Merchandise must have all tags attached
      • Footwear must include the original shoebox in its original condition, without postal labels.  
        Please note that if you made your purchase within the European Union, your return must also be made from a country within the European Union.
      • Please note: Shipping and handling charges are not refundable
      • In the case that your purchase is defective, you might be entitled to a claim. To find out how to make a claim, please go the following link: Sales and delivery conditions

      Please note:

      • If you do not use the provided prepaid return label you are responsible for the goods until they reach our warehouse. If there is no fault in the product, the value of the prepaid return label (8.95€) will be deducted from the refund amount.
      • We are responsible for return shipping costs if we have sent the wrong or defective product.
      •  If you receive a damaged parcel with missing item(s) we need photographic evidence of this. Please send a photo to us at customer service so we can investigate this further.
    • RETURNS

      Returns

      How do I return an item?
      Booztlet.com offers 30 days of free returns, valid from the day you received your order. 

      The merchandise must be in original condition and must not be worn, altered or washed. All tags must still be attached. Footwear must include the original shoebox in its original condition, without postal labels.  

      When returning an item, please follow the instructions on the return form that came with your reuseable Booztlet package. You can also follow the steps in our sales and delivery conditions. When you return your item, always save your return tracking number util confirmation of arrival. If you do not use the provided prepaid return label you are responsible for the goods until it reaches our warehouse. If the return label or return form was misplaced, please contact customer service. 

      Please note that if you made your purchase within the European Union, your return must also be made from a country within the European Union.

      Green shipping.
      To minimise waste and lessen our impact on the environment, please re-use the Booztlet bag your items were delivered in for any returns. 

      Has my return been received?
      It takes around 10 working days for us to receive and process your return. When the return is registered, you will receive an email confirmation. 

      When will I receive my refund?
      Refunds will be processed within 2 days, after your items are received in the warehouse.  

      Please note: it may take 5-10 working days for the refund to appear in your bank statement. This is dependent on the card issuers and is out of our control. Your refund will be credited to the same card used when the order was placed. If we are unable to do this (i.e. the card is declined, cancelled or has expired), please contact Customer Service and we will refund you through a bank transfer.

      I have been refunded the wrong amount.
      If you think you have been refunded the wrong amount please contact Customer Service and state your order number and the required refund amount.

      Please note: Delivery and return handling fee charges are non-refundable so you will be refunded the full value of the items returned less the extra fees. 

      Why have you not refunded the return postage charge?
      If you are returning items because you have changed your mind, you are responsible for the shipping cost and will not receive a refund on your postage. If you use the prepaid return label included in your package, the return is 8.95 €. 

      Do you want a different size or colour?
      Please return the item to us, with the prepaid return label in your parcel. When we receive your return, a refund will be made. Place a new order for the correct size or colour and you will have your new item within 3-5 business days. In an exchange order (exchanges for the same model, SKU) you’ll retain any discounts or vouchers. Please contact customer service with your new order number for further assistance. 

      I wish to make a complaint about my item. 
      In the case that your purchase is defective, you might be entitled to a claim. To find out how to make a claim, please go to the following link: http://www.booztlet.com/eu/en/customer-service/faq#terms

    • CANCELLATION PERIOD

      Cancellation period

      When shopping with Booztlet.com you are entitled to a cancellation period of 14 days and we always offer you to return it within 30 days. You may read more about it in our sales and delivery conditions here 

       

    • REFUND & PROCESSING TIME

      Refunds & Processing Time

      Please note, it can take approximately 10 business days for us to receive your return to our warehouse in Sweden.
      We strongly encourage you to use our prepaid return label included in the parcel and to keep your receipt as a proof of postage.
      Your refund will be processed in the original form of payment within 2 business days as soon as we have received your item(s) in the warehouse. 
      You will be notified via email to the address listed on your account when this transaction has taken place.  
      Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Booztlet.com.

      If you do not use the provided prepaid return label you are responsible for the goods until they reach our warehouse. If there is no fault in the product, the return fee of the prepaid return label (8,95€) will be deducted from the refund amount.

    • DO I HAVE TO PAY CUSTOMS & IMPORT CHARGES?

      Do I have to pay customs and import charges?

      No. All customs and import charges are included in the price of the order. However if taxes and duty have been levied on top of your order please get in contact with Customer Service for assistance.

    • DO YOU DELIVER TO MY COUNTRY?

      Do you deliver to my country?

      We deliver to:

      • Austria
      • Belgium
      • Bulgaria
      • Croatia
      • Cyprus
      • Czech Republic
      • Denmark ***Please note we do not send to Greenland or Faroe Islands.
      • Estonia
      • Finland ***Please note we do not send to Åland.
      • France ***Please note we do not send to Corsica.
      • Germany
      • Greece
      • Hungary
      • Ireland
      • Italy
      • Latvia
      • Lithuania
      • Luxembourg
      • Malta
      • Netherlands
      • Poland
      • Portugal *** Please note we do not send to Madeira or the Azores.
      • Romania
      • Slovakia
      • Slovenia
      • Spain ***Please note we do not send to Canary Islands, Balearic Islands, Andorra, Ceuta or Melilla.
      • Sweden ***Please note we do not send to Åland.
      • United Kingdom ***Please note we do not send to The Hebrides, Gibraltar, Isle of Man, Isles of Scilly, Shetland Islands or Channel Islands
    • DO YOU DELIVER TO PO BOX ADDRESSES?

      Do you deliver to PO Box addresses?

      We can't ship to PO Box addresses for security reasons.

  • MY ORDER

    • HAS MY ORDER BEEN SHIPPED

      Has my order been shipped?

      As soon as your order is dispatched from our warehouse, we'll email you to confirm that it’s on its way to you.

    • CAN I TRACK MY ORDER?

      Can I track my order?

      Depending on the carrier your order is sent with, the dispatch email you receive will include a unique tracking number which you can use to track the progress of your parcel. 

      Please notesometimes a parcel is not traceable. Should this be the case with your parcel, we kindly ask that you contact our customer service directly for assistance. The processing time for us and the distributor can take up to 14 days. We always strive to work as quickly as possible an are appreciative of your understanding and patience.

    • A MISTAKE HAS BEEN MADE WITH MY ORDER

      Something is wrong with my order

      If an item is missing from your order, we sincerely apologize and please get in touch with Customer Service. 

      Note: If you receive a damaged parcel with missing item(s) we need photographic evidence of this. Please send a photo to us at customer service so we can investigate this further.

      Please note that sometimes a parcel is not traceable. Should this be the case with your parcel, we kindly ask that you contact our customer service directly, so we can assist you. The processing time for us and the distributor may take 14 days.We always strive to work as quickly as possible, and ask for your understanding and patience.

    • VOUCHER CODES/ DISCOUNTS

      Voucher Codes/Discounts

      What are Booztlet.com promotion codes?
      Promotion codes are codes that can be used to obtain discounts. Discount codes are from time to time used as promotions. Make sure you receive the information about future promotions by signing up to our newsletter.

      How do I use my promotional code?
      Make sure you type your code in the appropriate box when you check out, and hit update to apply it to your order. If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).

      I forgot to use my promotion code
      Unfortunately, discount codes cannot be applied retrospectively. If you did not enter your discount code at the checkout, we can't apply it to that order or amend your payment later on.

      How do promotion codes affect my right to return an order?
      If a promotion code is applied to your original order, the promotion code is distributed on all of your items and the refund amount will be adjusted to reflect this. 

      If you make a partial return, the value of the promotion code (for the returned product) is not transferred to the items you choose to keep. We cannot re-issue a promotion code, even if you return the entire original order to us.

    • CAN I MODIFY MY ORDER AFTER IT HAS BEEN PLACED?

      Can I modify my order after it has been placed?

      No. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes after you have placed it with us.

    • CAN I CANCEL MY ORDER

      Can I can cancel my order?

      No. We will process your order once we receive it for fast delivery. If you no longer wish to have the items, you will have to return them upon receiving your order.

  • PAYMENT

    • CREDIT/DEBIT CARD

      CREDIT CARD/ DEBIT CARD

      We accept these credit and debit cards: Visa, MasterCard, American Express, Eurocard, Dankort, Maestro credit and debit cards

      When will I be charged?
      When your order has been placed, your card will be authorised and you will receive an email confirming that your order has been successful. Payment will be taken first when we dispatched your order and send it from our warehouse. If your card is not authorised, payment will not be taken, and you will get notified immediately on the screen that the payment was unsuccessful. Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you will not be able to access that amount of money for a short while.

      When placing an order, the full amount is reserved on your account by Boozt and payment is debited from your card only at the time of dispatch.
       
      How secure is it to use my credit- or debit card online?
      • Your connection is always secure with us and encrypted with 256 bit cipher.
      • Boozt Online Shop supports Visa/Master Card 3D Secure protocol.
      • For security reasons, we do not store any payment information in our database.

      All credit and debit cardholders are subject to validation and authorisation by both the card issuer and us to maintain security and prevent fraud. We also take security very seriously, so your details will be safe with us.

      *You can only pay with a credit card that is issued in the same country as your shipping address.
       

       

       

    • PAYPAL

      PayPal

      We offer our customers to securely and conveniently send and receive payments online using PayPal.

      When you use PayPal, your financial information is kept private and every PayPal payment is followed by an email confirming your transaction.

      If you want to learn more about the payments and opening an account with PayPal, please visit PayPal website.

      When placing an order, the total amount will be debited from your account at PayPal and there are no additional costs to use this service.

    • WEBSITE SECURITY

      Website security

      Is it safe to order online?
      To help ensure that your shopping experience is safe, simple and secure Booztlet.com uses industry standard Secure Socket Layers technology (SSL). If you look at the location (URL) field at the top of the browser during checkout, you will see it begin with ‘https://’ instead of the normal ‘http://’. This also indicates that you in secure mode. To ensure your information is kept private, we do not store any payment information in our database.

      This technology includes the following features

      • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
      • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
      • Data Integrity - this checks the data being transferred to ensure it has not been altered.
      Boozt Fashion AB reserves the right to delay any order if we suspect further security control is needed.
  • ABOUT US

    • COMPANY INFORMATION

      ABOUT US

      Booztlet.com is the official outlet from Boozt Fashion AB. We carry clothes, shoes and accessories for the entire family. Our store opened in 2015 and offers the best shopping experience with daily new arrivals, a wide selection, and last but not least good offers - up to 70% off.

      We offer fast delivery of 3-5 working days. Booztlet.com offers only goods with reduced prices of 15 - 70%. It can happen that we only have one or few sizes left for some products, therefore do not hesitate to shop with us now.


      Company Details

      Booztlet.com is managed and maintained by the full-service e-commerce provider, Boozt Fashion AB, read more here https://www.booztfashion.com/. Boozt Fashion AB is registered with the Swedish Chamber of Commerce under no. 556710-4699.

      Our HQ address is:

      Boozt Fashion AB

      Hyllie Boulevard 10 B

      215 32  Malmö, Sweden

      VAT No. SE 5567-10469901


      Access and use of booztlet.com are regulated by the conditions of use ('General Conditions of Use'). Access and use of this Website presupposes that you have read, understood and agreed to these obligatory General Conditions of Use, as well as the Privacy Policy section.

  • IMPRESSUM

  • TERMS & CONDITIONS

    • SALES & DELIVERY CONDITIONS

      Sales and Conditions

      Introduction

      Booztlet.com is operated and owned by: Boozt Fashion AB, registered at the Swedish Chamber of Commerce with organisation number 556710-4699, Hyllie Boulevard 10 B, 215 32  Malmö, Sweden.

      Local VAT registrations: Austria (Stuernummer 511/7376), Belgium (BE0537737316), Czech Republic (CZ683818398), Croatia (HR12801346875), Estonia (EE101715786), France (FR08790467872), Great Britain (975 1730 01), Germany (17/070/27548), Greece (EL997111349), Hungary (30387223.2.51), Ireland (IE9849429G), Italy (IT00176389997), Latvia (LV 90010294599), Lithuania (LT 100008809415), Netherlands (NL 8228.35.848.B.01), Poland (NIP: 5263084965), Romania (RO35794729), Slovenia (SI26438712), Spain (N0303369C) 

      You can contact Booztlet.com by telephone: +46 10 138 91 03 or email: customerservice_eu@booztlet.com.

      These sales and delivery conditions apply to the purchase of goods at Booztlet.com for delivery in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Great Britain, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain (Canary Islands, Ibiza and Mallorca excluded). 


      Ordering and payment

      Booztlet.com is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.

      To purchase at Booztlet.com you must be at least 18 years old and possess a valid bankcard that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent and / or otherwise have a legal right to enter into a purchase.

      You select the items you want to buy and put them in the "shopping basket". You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods.

      Any extra payments such as shipping or debit card charges will be calculated immediately before you are ready to pay.

      When you are ready to order, click on "Checkout", where you enter your name, address, email, telephone number, payment method and choose delivery method.

      You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Go to secure payment". After this, your order passes to Booztlet.com and can no longer be changed.

      You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, Booztlet.com reserves the right to withhold delivery and cancel the order.

      The minimum amount for a purchase at Booztlet.com is 25 €.


      Cancellation of order

      Booztlet.com may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.


      Acknowledgement of order receipt and order confirmation

      When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an order confirmation / sales receipt from us.


      14-day cancellation period

      When you shop with Booztlet.com you usually have 14 days to cancel, when you can inform us that you have changed your mind and return the item to us.

      The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Sunday Christmas Day or New Year's Day, the deadline is extended to the following working day.

      After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.

      Some products do not include a right to cancel, or you may lose your right to cancel.


      Items excluded from the right to cancel:

      The following are excluded from the right to cancel: Sealed products, which for health or hygiene reasons are not suitable to be returned once the seal is broken after delivery.

      To exercise the right to cancel, you must notify us within 14 days of receipt of the items. If you wish to cancel your purchase, you can use our standard cancellation form included in any package you receive from us. If this form is used, you do not need to otherwise inform us about your cancellation.


      IMPORTANT

      We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind.


      Returns

      Booztlet.com offers a 30 days return period.               

      If you change your mind about your purchase, the items must be returned to us by using the same courier that delivered the goods to you (UPS or other).

      Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.

      When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. Please keep the receipt from the courier and if applicable the track and trace number.

      You must pay the costs of returning the items if you change your mind. If UPS delivers your products and you use a UPS return label, this costs 8.95€.

      Please note! We do not accept packages sent COD or similar.


      Documentation of your purchase and return form

      You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.


      Refunds

      When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase.

      The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase minus returning fees, if applicable.

      NOTE:
      You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because

      ·       you have actually used the items

      ·       the items were damaged while you were responsible for them

      ·       you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate

      ·       you have not followed the restrictions of the cancellation right in terms of seals, product type etc.


      Returns - UPS

      Follow these steps if you want to return your item(s)

      Step 1: Fill out the return form and pack your items securely. Cover up or remove the original shipping label and old bar code on the package.

      NOTE: When returning shoes, the shoe box may not be used as a shipping box alone.

      Step 2: Send the return form with the item(s) you wish to return.

      Step 3: Attach the return label to the package.

      NOTE: If you are not using the provided postage-paid return label you are responsible for your items until they reach our warehouse. Remember to ask for a receipt when UPS picks up your package, so that your package is insured. The fee for returning the package with UPS is 8.95€ and will be deducted from your refund. 

      Step 4: If your order was delivered with UPS, contact UPS on the local phone number (found on www.ups.com)  and follow the instructions (international parcel with prepaid label). Agree on a date and time where UPS can pick-up the package at your address, so that the package is returned to us.

      Returns - Other

      If your order was delivered with GLS please return your package from the nearest Post Office / Parcelforce center.

      If your order was delivered with DHL please return your package from the nearest DHL parcel shop.


      Complaints - If there is something wrong with the product

      Your purchase is covered by the Swedish Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.

      Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.


      You must contact us within a "reasonable period"

      You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered.

      You can claim by contacting us via email at customerservice_eu@booztlet.com or by telephone on +46 10 138 91 03.

      So that we can assess your claim, we will ask you the following:

      1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.

      2. To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (with shoes include a photo of the soles).

      3. Send the photos via email to customerservice_eu@booztlet.com

      4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt

      5. After we receive your photos, we will deal with your claim as soon as possible.

      If you are returning faulty item(s), Booztlet.com will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to:

      Boozt Fashion AB
      Produktionsvägen 10 B
      262 78 Ängelholm
      Sweden

      (Note: packages cannot be delivered in person at this address)


      If the claim is justified, we will refund reasonable shipping costs

      If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.

      Remember that the item must always be well packaged and you must get proof of postage. You are responsible for the package / items until received by us. Please keep the postal receipt including information on shipping costs and if applicable the track and trace number.

      Please note! We do not accept packages sent COD or similar.


      Discount codes (vouchers)

      We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.

      When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed. Only one discount code can be used per order.

      Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.

      In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use Booztlet.com permanently.


      Personal data

      In order to shop at Booztlet.com you must give the following minimum information:

      ·       Name

      ·       Address

      ·       Email address

      ·       Telephone / mobile number

      The above data is stored together with information about the items you have purchased for 7 years from the end of the financial year to which the information relates, see Swedish Accounting Act (Accounting Act (1999:1078) Chapter 7 § 2) after which the information is deleted.

      The collection of personal customer information on Booztlet.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

       

      Booztlet.com collects information from users by five sources:

      • By cookies when you visit our websites; e.g. IP address, country, viewed pages, viewed categories, viewed brands, interaction/clicks and searches.
      • By purchases; e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation.
      • By user behaviour and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client
      • By users supplying information themselves (e.g. adding a favourite brand or information to the customer profile)
      • By credit scoring from 3rd party assessment company.

       

      The purpose of collecting the information serves different areas:

      • Obligations. To fulfil our obligation to you as a customer or user of our service – like purchase, invoicing, customer service.
      • Customer service. To be able to perform customer service via email, chat or phone. Answer questions related to your order or previous orders, adjust errors and to guide the customer.
      • Marketing. To display inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via 3rd party advertisement.
      • Customer experience. To improve the customer experience interacting with Booztlet such as personalising your experience on Booztlet.com, development of new features, services and products. This also include to administrate, protect, operate and maintain our websites, system administration and security and to comply aggregated statistics about the site usage, purchases and to improve understanding of our customers preferences.
      • Fraud & risk. To prevent fraud and do risk assessment.
      • Legislation. To meet existing legislation.

      Profiling
      Booztlet creates individual customer profiles based on your collected data across all data sources/categories; e.g.  browsing behaviour together with your purchases and information you have supplied (e.g. favourite brand and favourite products). We combine and analyse these data with the purpose of improving your experience at Booztlet.com and to tailor personal offers and services as well as to define the communication frequency.

      Timeframe for data storage
      We will retain your personal information for the period necessary to fulfil the purposes outlined in these Terms & Conditions unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

       

      Purpose

      Time frame

      Marketing purpose for Booztlet.com

      3 years after your latest activity; e.g. purchase, engagement in communication or visit on our websites.

      If you have given your marketing permission (email, SMS, phone etc) and as long as we have your permission.

      Storage of order history and obligations to fulfil orders for Booztlet.com

      7 years or as long as we are obligated to meet the needed legal requirement.

      Customer service for Booztlet.com

      3 years or as long as we are obligated to meet the needed legal requirement.

      Customer experience for Booztlet.com

      3 years after your latest activity; e.g. purchase, engagement in communication or visit on our websites.

      If you have given your marketing permission (email, SMS, phone etc) and as long as we have your permission.

      Fraud & risk assessment for Booztlet.com

      3 years or as long as we are obligated to meet the needed legal requirement.

      Meet legislation for Booztlet.com

      As long as we are obligated to meet the need legal requirement.

      Browsing
      When you visit Booztlet.com, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of Booztlet.com and to support our marketing.

      Browsing can trigger a service email
      Booztlet.com collects your browsing behaviour (e.g. categories, brands, products viewed) to improve the communication of relevant products and offers catered to you. An example of this collection is the products you have added to the shopping cart, but then have chosen to not complete the purchase. This could imply receiving a service email reminding you about the products left in your shopping cart. If you don’t want to receive emails regarding unfinished orders, you can unsubscribe direct via the link in the bottom of the email.

      Auto login
      Booztlet.com automatically detects who you are, based on different parameters such as the IP address, device and cookies when you move between different pages and services on the website. This means if you are logged in on our website, you will automatically be logged in the next time you visit Booztlet on the same device. The same auto login will occur if you click in a Booztlet email.

      Analytical tool
      We use various analytical tools such as Google Analytics, which assist us in collecting statistics on the use of Booztlet.com to create a better experience for you.

      Information will not be disclosed or sold to third parties, except in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with current privacy legislation.

      Newsletters
      When you sign up, you accept to receive Booztlet emails and SMS’ with inspiration, exclusive offers and personal recommendations. Messages include content from Booztlet.com. The messages are being send via our 3rd party software which meets GDPR protection security requirements. We will use your purchases and browsing data to tailor the offers, we are sending to you. Max. 2 SMS’ per month. You can unsubscribe at any time.

      The messages, we send via email, SMS, phone or physical mail, are tailored for you in accordance with your information, habits, browsing behaviour, purchase behaviour and how you engage with the communication, we have sent to you via email, SMS, direct mail or by phone.

      To ensure that the emails do not end up in the spam-folder, we monitor the deliverability for the sent messages to the individual receiver. We are using a 3rd party software tool to follow and analyse the deliverability.

      To stop receiving our newsletters, please click the link found at the bottom of each email.

      Cookies
      By using Booztlet.com you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and to recognize your computer. A cookie is not a program and does not contain viruses.

      To read about the cookies used on Booztlet.com and how you can delete cookies, click here.

      Breaches
      In the event that the customer breaches obligations under these terms and conditions, Booztlet.com may terminate or restrict their use of the Booztlet.com website and orders will not be placed.

      The following grounds shall also be considered a material breach

       

      ·       The customer gives an incorrect name, address, email address, phone number

      ·       The customer harasses Booztlet.com, our employees or our customers

       

      Booztlet.com reserves the right to cancel or restrict the future use of the site Booztlet.com and/or charge the customer for any return costs when Booztlet.com suspects an abuse of a customer’s account such as buying behaviour that misuses our free returns which causes or threatens to cause Booztlet.com costs, risks and responsibilities that go beyond normal usage. When a question arises concerning the possible cancellation, restriction or charge of the return shipping costs, Booztlet.com in its application of the above provisions, reserves the right to take past events into consideration. Booztlet.com can choose to excuse occurred events and act in the way that we believe is most appropriate.

      Appeals
      If you have a complaint about your purchase, please email customerservice_eu@booztlet.com or telephone +46 10 138 91 03. If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the local European Consumer Centre. You may also use the European Commission online dispute resolution here for your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address dispute@Booztlet.com.

      Governing law and jurisdiction
      Purchases of items at Booztlet.com are subject to Swedish law. Any disputes are decided by the ordinary Swedish courts.

      Access to data as well as change, update or removal of data

      As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.

      We can reject requests, that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially) or affect another individual’s personal data. Any queries regarding this should be directed to customer service via email customerservice_eu@booztlet.com.

       

      Data responsible for Booztlet.com is Boozt Fashion AB.

       

       

    • COOKIES AND PRIVACY POLICY

      Cookies and Privacy

      When you visit Booztlet.com we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of Booztlet.com and to support our marketing.

      Here you can read about the information we collect, how we treat the information, what we do with it, who has access to it and how to contact us about cookies and the privacy policy.

      The collection of personal customer information on Booztlet.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

      Booztlet.com automatically detects the IP address and data when you move between different pages and services on the website. If you log in or sign up for our newsletter, we record this too, so we can make it easier for you next time.

      In this context we use various analysis tools such as Google Analytics, which assist us in collecting statistics on the use of Booztlet.com to create a better experience for you.

       

      Booztlet.com collects information from users by five sources:

      • By cookies when you visit our websites; e.g. IP address, country, viewed pages, viewed categories, viewed brands, interaction/clicks and searches.
      • By purchases; e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation.
      • By user behaviour and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client
      • By users supplying information themselves (e.g. adding a favourite brand or information to the customer profile)
      • By credit scoring from 3rd party assessment company.

       

      The purpose of collecting the information serves different areas:

      • Obligations. To fulfil our obligation to you as a customer or user of our service – like purchase, invoicing, customer service and MyBooztlet account.
      • Customer service. To be able to perform customer service via MyBooztlet account, email, chat or phone. Answer questions related to your order or previous orders, adjust errors and to guide the customer.
      • Marketing. To display inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via 3rd party advertisement.
      • Customer experience. To improve the customer experience interacting with Booztlet such as personalising your experience on Booztlet.com, development of new features, services and products. This also include to administrate, protect, operate and maintain our websites, system administration and security and to comply aggregated statistics about the site usage, purchases and to improve understanding of our customers preferences.
      • Fraud & risk. To prevent fraud and do risk assessment.
      • Legislation. To meet existing legislation.

       

      Profiling
      Booztlet creates individual customer profiles based on your collected data across all data sources/categories; e.g.  browsing behaviour together with your purchases and information you have supplied (e.g. favourite brand and favourite products). We combine and analyse these data with the purpose of improving your experience at Booztlet.com and to tailor personal offers and services as well as to define the communication frequency.

      Timeframe for data storage
      We will retain your personal information for the period necessary to fulfil the purposes outlined in these Terms & Conditions unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

       

      Purpose

      Time frame

      Marketing purpose for Booztlet.com

      3 years after your latest activity; e.g. purchase, engagement in communication or visit on our websites.

      If you have given your marketing permission (email, SMS, phone etc) and as long as we have your permission.

      Storage of order history and obligations to fulfil orders for Booztlet.com

      7 years or as long as we are obligated to meet the needed legal requirement.

      Customer service for Booztlet.com

      3 years or as long as we are obligated to meet the needed legal requirement.

      Customer experience for Booztlet.com

      3 years after your latest activity; e.g. purchase, engagement in communication or visit on our websites.

      If you have given your marketing permission (email, SMS, phone etc) and as long as we have your permission.

      Fraud & risk assessment for Booztlet.com

      3 years or as long as we are obligated to meet the needed legal requirement.

      Meet legislation for Booztlet.com

      As long as we are obligated to meet the need legal requirement.

      What is a cookie?
      When you visit Booztlet.com, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognise your computer on subsequent visits. No personal information is stored in our cookies.

      Almost all websites use cookies. They are located on your computer to help you, which helps analyse how the website is used so that the user experience can be improved. In many cases, cookies may be necessary to provide a particular service on the website.

      The information in your cookies is sent between your browser and a web server and includes information on user settings, login and how the website is being used.

      What are cookies used for at Booztlet.com?
      Browsing
      When you visit Booztlet.com, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of Booztlet.com and to support our marketing.

      Browsing can trigger a service email
      Booztlet.com collects your browsing behaviour (e.g. categories, brands, products viewed) to improve the communication of relevant products and offers catered to you. An example of this collection is the products you have added to the shopping cart, but then have chosen to not complete the purchase. This could imply receiving a service email reminding you about the products left in your shopping cart. If you don’t want to receive emails regarding unfinished orders, you can unsubscribe direct via the link in the bottom of the email.

      Auto login
      Booztlet.com automatically detects who you are, based on different parameters such as the IP address, device and cookies when you move between different pages and services on the website. This means if you are logged in on our website, you will automatically be logged in the next time you visit Booztlet on the same device. The same auto login will occur if you click in a Booztlet email.

      Analytical tool
      We use various analytical tools such as Google Analytics, which assist us in collecting statistics on the use of Booztlet.com to create a better experience for you.

      To determine who visits our websites, we use cookies to create demographic and user-related statistics. This gives us the opportunity to customize and create content and services that match your and other users' interests and desires. Below are the purposes for which cookies are used at Booztlet.com

      Third-party cookies
      Booztlet.com uses a variety of third party services on our pages. These services also sometimes use cookies. You can choose to reject third-party cookies in your browser by following this link:

      https://www.youronlinechoices.com.

      Among other things, third-party cookies are used to gather statistics on your visits to Booztlet.com; here we use cookies, for example, to know which sites you visit and how long you spend on them. Here we use the system Google Analytics provided by Google.

      You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

      Retargeting
      Booztlet.com also works together with companies to enhance our online advertisement to ensure you only are exposed to relevant ads. In this context we use the following suppliers: Facebook, DoubleClick, Criteo, Sociomantic, Adform, Youtube, Instagram and Google. If you want to be excluded from these types of advertisements, you can remove your cookie here

      Booztlet.com contains third party components such as "Facebook Recommend", "Facebook Like" or "Google+". These third-party components have the effect that the owner of the third-party component, such as Facebook or Google, receives technical data about your browser, IP address, and the pages you visit on Booztlet.com and similar. The treatment that the owner of the third-party component performs is beyond our control and is solely between you and the owner of the third-party component.

      Booztlet.com uses these components to link directly to our social media sites and thereby ensure easy navigation for you as a customer.

      Functionality
      At Booztlet.com a number of technical cookies are in place that is necessary for handling the functionality in several areas at Booztlet.com. These are the cookies that are stored when you log into Booztlet.com. and cookies stored to keep track of the contents of your shopping cart, favourites etc.

      How do I avoid cookies?
      If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies.

      We recommend that you read our cookie policy carefully before considering making changes to your cookie settings on your computer as and read more about cookies on other websites.

      A change to cookie settings may cause a degraded user experience when visiting our and other websites.

      You should be aware that if you do not accept cookies, there may be functions on Booztlet.com that will not work.

      Firefox
      To delete cookies, go to Tools -> Options -> Privacy -> and remove individual cookies or clear your history.

      To block cookies, go to Tools -> Options -> Privacy -> in drop-down menu under History select "Use custom settings for history" -> tick "Always use private browsing mode" and uncheck "Accept cookies from pages ".

      Internet Explorer
      To delete cookies, go to Tools -> Internet Options -> General tab -> Click Delete -> Cookies-> Delete.

      To block cookies, go to Tools -> Internet Options -> Privacy -> Move slider to the top. This is how you block all cookies. -> Click OK.

      Google Chrome

      To delete cookies, click on the Tools button -> Tools -> Clear browsing data -> Delete cookies and other site data -> Clear browsing data.

      To block cookies, click on the Tools button -> Settings -> Show Advanced Options -> Content Settings -> Click "Block all sites from storing data" and tick the "Block third-party cookies and site data" -> Ok

      Safari

      To delete cookies, click on the Tools button -> Settings -> Security -> Click on "Show Cookies". Here you can either delete cookies from a single domain or remove all cookies.

      To block cookies, click on the toolbar button -> Settings -> Security -> Under "Accept Cookies" select "never".

      Contact regarding personal data
      If you want to access the information we hold about you, please contact us at: customerservice_eu@booztlet.com. If incorrect data has been registered, or you have other objections, you can contact the same place. You can look at what information about you is registered and you can object to registration under the Personal Data Act.

      As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.

      We can reject requests that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially), affect another individual’s personal data, or requests that are extremely impractical (e.g. information from back-up systems). Any queries regarding this should be directed to customer service via email customerservice_eu@booztlet.com.

      Protection of personal data
      Legislation requires your personal information to be kept secure and confidential. We store your personal information on servers with high levels of security, which are located in controlled facilities, and our security is checked regularly to determine whether our user information is handled securely and always taking your rights as a user into account. However, we cannot 100% guarantee security for data transmissions over the internet. This means that there may be a risk that other unauthorised parties gain access to information when data is sent and stored electronically. Thus, your personal information is submitted at your own risk.

      Personal information is deleted or made anonymous continuously as the purpose for which it was collected ends.

      The rapid development of the internet means that changes in our processing of personal data may be necessary. We thus reserve the right to update and amend these guidelines for the processing of personal data. If we do, we will of course correct the "last updated" date at the bottom of the page. In case of substantial changes, we will notify you in the form of a visible notice on our websites.

      You may complain about the treatment of information and data relating to you. Complaints are submitted to the local Data Protection Agency.

      Contact us
      You can contact Booztlet.com via:

      Email: customerservice_eu@booztlet.com

      By phone: +46 10 138 91 03

      Or by post:
      Boozt Fashion AB
      Attn: Customer Service
      Hyllie Boulevard 10 B
      215 32 Malmö
      Sweden

       

      Version 5 – May 2018

       


       

       

  • APPEALS

    • APPEALS

      Appeals

      If you have a complaint about your purchase, please email customerservice_eu@booztlet.com or telephone +46 10 138 91 03. If we fail to find a satisfactory solution, you can lodge a complaint with the UK European Consumer Centre if conditions are met. You may also use the European Commission online dispute resolution here for your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address dispute@booztlet.com.

8.7 out of 10