We're so sorry to hear you received a faulty item!
If the defect is minor, we'd be happy to offer a partial refund to reflect the issue. Alternatively, you can choose to return the item for a full refund.
To help us find the best solution, please report the faulty item by using the email form below the article. Please include:
- A short description of the defect and what solution you'd prefer (e.g., price reduction or return the item).
- Clear photos of the item with the price tags attached, and a close-up photo highlighting the defect.
To ensure a smooth process: Please keep the item in its original packaging with the price tags attached until we've resolved your claim.
We understand how frustrating this can be, and we sincerely apologize for the inconvenience. We're committed to resolving this quickly and ensure a satisfactory solution for you!
Thank you for your patience and cooperation.