Booztlet.com is operated and owned by: Boozt Fashion AB, registered at the Swedish Chamber of Commerce with organisation number 556710-4699, Hyllie Boulevard 35, 215 37 Malmö, Sweden.
Local VAT registrations: Iceland (141357)
We recommend that you contact us via our contact form here, for faster help: https://www.booztlet.com/r/customer-service
By phone: +3545393738
Acknowledgement of order receipt and order confirmation
When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an 'order confirmation and sales receipt' from us. Therefore, Booztlet.com has the opportunity to cancel your order due to printing errors, technical problems, delivery failure, fair use policy and other similar situations. Please note that the items in your cart are not reserved and may sell out!
Ordering and payment
Booztlet.com is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.
To purchase at Booztlet.com you must be at least 18 years old and possess a valid bankcard that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent and / or otherwise have a legal right to enter into a purchase.
You select the items you want to buy and put them in the "shopping basket". You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods.
Any extra payments such as shipping or debit card charges will be calculated immediately before you are ready to pay.
When you are ready to order, click on "Checkout", where you enter your name, address, email, telephone number, payment method and choose delivery method.
You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Go to secure payment". After this, your order passes to Booztlet.com and can no longer be changed.
You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, Booztlet.com reserves the right to withhold delivery and cancel the order.
The minimum amount for a purchase at Booztlet.com is 7.500 ISK.
Gift cards and store credit
Booztlet gift cards are valid for 3 years and can be used as a payment method on the Website. You can use several gift cards for the same purchase and use gift cards as a partial payment for a purchase. If the value of the gift card exceeds the current purchase amount, the excess amount will be stored on the gift card and can be used at a later time of purchase and until the end of the gift card’s validity period. When the right of withdrawal has passed, you cannot exchange the gift card for cash. If you have received a store credit, it is valid for 3 years from the date of issue.
Cancellation of order
Booztlet.com may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.
14-day cancellation period
When you shop with Booztlet.com you usually have 14 days to cancel, when you can inform us that you have changed your mind and return the item to us.
The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Sunday Christmas Day or New Year's Day, the deadline is extended to the following working day.
After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.
Some products do not include a right to cancel, or you may lose your right to cancel.
Items excluded from the right to cancel:
The following are excluded from the right to cancel: Sealed products, which for health or hygiene reasons are not suitable to be returned once the seal is broken after delivery.
You can exercise your right of withdrawal and right to return in several different ways. For ease of handling, we recommend that you register the return in your MyBooztlet account and then send the product back to us. You can also use the standard form for exercising the right of withdrawal, which you can find at the bottom of our terms and conditions here. You can also contact us via the contact form on the website, by writing to us in our chat, or by contacting us by e-mailing email@example.com or telephone +3545393738. Our return address is Boozt Fashion AB, Produktionsvägen 10 B, 262 78 Ängelholm, Sweden. Here you will find more detailed information on how you can exercise your right of withdrawal.
We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind.
Booztlet.com offers a 30 days return period.
If you change your mind about your purchase, the items must be returned to us by using the same courier that delivered the goods to you (UPS or other).
Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.
When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. Please keep the receipt from the courier and if applicable the track and trace number.
You must pay the costs of returning the items if you change your mind.
Please note! We do not accept packages sent COD or similar.
How to return
Follow these steps if you want to return your item(s)
- Register the return digital on MyBooztlet. You will find the specific order under “My orders”.
- Follow the return instructions and a QR return voucher will be sent to your email. This QR voucher will give you a pre-paid return then showed at the drop off at DHL Express.
- Pack the items you want to return by re-using the package you received from Booztlet.
- Leave the printed return description in the return package - optional.
- At DHL store: Show the return QR voucher and drop off the package at DHL Express. 2.500 ISK will be deducted from the refund amount covering the return cost.
Documentation of your purchase and return form
You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.
When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase.
The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase minus returning fees, if applicable.
You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because
· you have actually used the items
· the items were damaged while you were responsible for them
· you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
· you have not followed the restrictions of the cancellation right in terms of seals, product type etc.
Complaints - If there is something wrong with the product
Your purchase is covered by the Swedish Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.
Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.
You must contact us within a "reasonable period"
You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered.
You can claim by contacting us (contact details).
So that we can assess your claim, we will ask you the following:
1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.
2. To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (with shoes include a photo of the soles).
3. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
4. After we receive your photos, we will deal with your claim as soon as possible.
If you are returning faulty item(s), Booztlet.com will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to:
(Note: packages cannot be delivered in person at this address)
If the claim is justified, we will refund reasonable shipping costs
If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.
Remember that the item must always be well packaged and you must get proof of postage. You are responsible for the package / items until received by us. Please keep the postal receipt including information on shipping costs and if applicable the track and trace number.
Please note! We do not accept packages sent COD or similar.
Discount codes (vouchers)
We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.
When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed. Only one discount code can be used per order.
Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.
In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use Booztlet.com permanently.
- Email address
- Telephone number
- Payment information
- IP address
In the event that the customer breaches obligations under these terms and conditions, Booztlet.com may terminate or restrict their use of the Booztlet.com website and orders will not be placed.
The following grounds shall also be considered a material breach
· The customer gives an incorrect name, address, email address, phone number
· The customer harasses Booztlet.com, our employees or our customers
Booztlet.com reserves the right to cancel or restrict the future use of the site Booztlet.com and/or charge the customer for any return costs when Booztlet.com suspects an abuse of a customer’s account such as buying behaviour that misuses our free returns which causes or threatens to cause Booztlet.com costs, risks and responsibilities that go beyond normal usage. When a question arises concerning the possible cancellation, restriction or charge of the return shipping costs, Booztlet.com in its application of the above provisions, reserves the right to take past events into consideration. Booztlet.com can choose to excuse occurred events and act in the way that we believe is most appropriate.
If you have a complaint about your purchase, please contact us (contact details). If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the local European Consumer Centre. You may also use the European Commission online dispute resolution here for your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address dispute@Booztlet.com.
Governing law and jurisdiction
Purchases of items at Booztlet.com are subject to Swedish law. Any disputes are decided by the ordinary Swedish courts.
Access to data as well as change, update or removal of data
As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.
We can reject requests, that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially) or affect another individual’s personal data. Any queries regarding this should be directed to customer service (contact details).
Data responsible for Booztlet.com is Boozt Fashion AB.