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Sales and Conditions

Introduction

Booztlet.com is operated and owned by: Boozt Fashion AB, registered at the Swedish Chamber of Commerce with organisation number 556710-4699, Hyllie Boulevard 35, 215 37  Malmö, Sweden.

Local VAT registrations: Iceland (141357)

Contact details

We recommend that you contact us via our contact form here, for faster help: https://www.booztlet.com/r/customer-service

Email: customerservice_is@booztlet.com

By phone: +3545393738

Acknowledgement of order receipt and order confirmation

When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an 'order confirmation and sales receipt' from us. Therefore, Booztlet.com has the opportunity to cancel your order due to printing errors, technical problems, delivery failure, fair use policy and other similar situations. Please note that the items in your cart are not reserved and may sell out!

Ordering and payment

Booztlet.com is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.

To purchase at Booztlet.com you must be at least 18 years old and possess a valid bankcard that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent and / or otherwise have a legal right to enter into a purchase.

You select the items you want to buy and put them in the "shopping basket". You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods.

Any extra payments such as shipping or debit card charges will be calculated immediately before you are ready to pay.

When you are ready to order, click on "Checkout", where you enter your name, address, email, telephone number, payment method and choose delivery method.

You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Go to secure payment". After this, your order passes to Booztlet.com and can no longer be changed.

You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, Booztlet.com reserves the right to withhold delivery and cancel the order.

The minimum amount for a purchase at Booztlet.com is 7.500 ISK.

Gift cards and store credit

Booztlet gift cards are valid for 3 years and can be used as a payment method on the Website. You can use several gift cards for the same purchase and use gift cards as a partial payment for a purchase. If the value of the gift card exceeds the current purchase amount, the excess amount will be stored on the gift card and can be used at a later time of purchase and until the end of the gift card’s validity period. When the right of withdrawal has passed, you cannot exchange the gift card for cash. If you have received a store credit, it is valid for 3 years from the date of issue.


Cancellation of order

Booztlet.com may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.


14-day cancellation period

When you shop with Booztlet.com you usually have 14 days to cancel, when you can inform us that you have changed your mind and return the item to us.

The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Sunday Christmas Day or New Year's Day, the deadline is extended to the following working day.

After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.

Some products do not include a right to cancel, or you may lose your right to cancel.


Items excluded from the right to cancel:

The following are excluded from the right to cancel: Sealed products, which for health or hygiene reasons are not suitable to be returned once the seal is broken after delivery.

You can exercise your right of withdrawal and right to return in several different ways. For ease of handling, we recommend that you register the return in your MyBooztlet account and then send the product back to us. You can also use the standard form for exercising the right of withdrawal, which you can find at the bottom of our terms and conditions here. You can also contact us via the contact form on the website, by writing to us in our chat, or by contacting us by e-mailing customerservice_is@booztlet.com or telephone +3545393738. Our return address is Boozt Fashion AB, Produktionsvägen 10 B, 262 78 Ängelholm, Sweden. Here you will find more detailed information on how you can exercise your right of withdrawal.


IMPORTANT

We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind.


Returns

Booztlet.com offers a 30 days return period.               

If you change your mind about your purchase, the items must be returned to us by using the same courier that delivered the goods to you (UPS or other).

Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.

When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. Please keep the receipt from the courier and if applicable the track and trace number.

You must pay the costs of returning the items if you change your mind. 

Please note! We do not accept packages sent COD or similar.

How to return 

Follow these steps if you want to return your item(s)

  1. Register the return digital on MyBooztlet. You will find the specific order under “My orders”. 
  2. Follow the return instructions and a QR return voucher will be sent to your email. This QR voucher will give you a pre-paid return then showed at the drop off at DHL Express.
  3. Pack the items you want to return by re-using the package you received from Booztlet.
  4. Leave the printed return description in the return package - optional.
  5. At DHL store: Show the return QR voucher and drop off the package at DHL Express. 2.500 ISK will be deducted from the refund amount covering the return cost.


Documentation of your purchase and return form

You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.

 
Booztlet 'Fair use' clause
 
If Booztlet has reasonable suspicion that there is abuse, fraud, harassment, excessive/pathological buying behaviour on the part of the customer, or that a customer is a professional trader with the explicit intention to resell items bought from Booztlet, we reserve the right to reject the order with reference to this “Fair Use” clause. 
 
In this context, suspicion is based on a number of factors, non-discriminatory criteria, including a trade-off/weighting of purchase frequency, order composition, return composition, delayed returns/unclaimed orders, alleged missing goods in consignments either outgoing or inbound, frequent returns (ordering and returning identical items repeatedly), attempting to circumvent a previous rejection, using a false/fraudulent identity. We emphasise that the behaviour is simultaneously systematic, and not random or isolated.
 
The identification of buying patterns that must be considered abnormal and beyond the scope of what we consider to be "acceptable buying behaviour and buying culture" is discovered through an algorithm based on a number of different parameters. If a customer is identified by the algorithm, we will evaluate on a case-by-case basis whether that customer's order should be cancelled by Booztlet - either temporarily or permanently.
 
If we recognise unacceptable purchasing behaviour as described above, we reserve the right to refuse to enter into transactions with the customers in question and/or pause the customers ability to buy from Booztlet thereafter. 
 
As in any case, a trade is only finally concluded with Booztlet when we have sent an "order confirmation and receipt".
 
The “Fair Use” clause does not prevent customers from returning, but may in specific cases prevent customers from purchasing. The “Fair Use” clause is thus not applied to orders already accepted.

Refunds

When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase.

The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase minus returning fees, if applicable.

NOTE:
You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because

·       you have actually used the items

·       the items were damaged while you were responsible for them

·       you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate

·       you have not followed the restrictions of the cancellation right in terms of seals, product type etc.

 

Complaints - If there is something wrong with the product

Your purchase is covered by the Swedish Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.

Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.


You must contact us within a "reasonable period"

You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered.

You can claim by contacting us (contact details).

So that we can assess your claim, we will ask you the following:

1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.

2. To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (with shoes include a photo of the soles).

3. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt

4. After we receive your photos, we will deal with your claim as soon as possible.

If you are returning faulty item(s), Booztlet.com will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to:

Boozt Fashion AB
Produktionsvägen 10 B, 262 78 Ängelholm
Sweden

(Note: packages cannot be delivered in person at this address)


If the claim is justified, we will refund reasonable shipping costs

If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.

Remember that the item must always be well packaged and you must get proof of postage. You are responsible for the package / items until received by us. Please keep the postal receipt including information on shipping costs and if applicable the track and trace number.

Please note! We do not accept packages sent COD or similar.


Discount codes (vouchers)

We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.

When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed. Only one discount code can be used per order.

Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.

In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use Booztlet.com permanently.


Personal data

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and national data protection legislation and our Privacy Policy. Below you can read a summary of how, why and for how long we process your data, but we highly recommend you read our Privacy Policy where you will find thorough details and information regarding our processing of your personal data.
 
When you get in touch with us by making a purchase at our shop at Booztlet.com or contact our customer service we need to process some personal information about you to help you in the very best way. We might process the following categories of personal data:
  • Name
  • Address
  • Email address
  • Telephone number
  • Country
  • Payment information
  • IP address
The above personal data is processed together with information about the items you have purchased for several different purposes, e.g. to be able to ship your order, provide customer service, handle returns and refunds as well as to fulfil legal obligations, such as bookkeeping and consumer purchase laws. We will only process your personal data for as long as we have a specific purpose of doing so. 
 
We will automatically create a MyBooztlet account when you make a purchase. In MyBooztlet, you will be able to login and find your order history both new and previous orders, as well as changing your preferences, manage your favourite brands and styles plus see your recommendations and last viewed items.
 
Newsletters
When you sign up you will receive Booztlet emails and SMS’ with inspiration, exclusive offers and personal recommendations. Messages include content from both Boozt.com and Booztlet.com. The messages are being sent via our 3rd party software. We will use your purchases and browsing data to tailor the offers, we are sending to you. You can unsubscribe at any time, by clicking the link found at the bottom of each email or update your account preferences at "My Booztlet".
 
Browsing can trigger a service email
Booztlet.com collects your browsing behaviour (e.g. categories, brands, products viewed) to improve the communication of relevant products and offers catered to you. An example of this collection is the products you have added to the shopping cart, but then have chosen to not complete the purchase. This could imply receiving a service email reminding you about the products left in your shopping cart. If you don’t want to receive emails regarding unfinished orders, you can unsubscribe direct via the link in the bottom of the email or go to MyBooztlet>My Personal Data.
 
Auto login
Booztlet.com automatically detects who you are, based on different parameters such as the IP address, device and cookies when you move between different pages and services on the website. This means if you are logged in to our website, you will automatically be logged in the next time you visit Booztlet.com on the same device. The same auto login will occur if you click in a Booztlet email.
 
Cookies
We want to make you aware of us using cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and to recognize your computer. A cookie is not a program and does not contain viruses. To read about the cookies used on Booztlet.com and how you can manage the cookies, click here.

Breaches
In the event that the customer breaches obligations under these terms and conditions, Booztlet.com may terminate or restrict their use of the Booztlet.com website and orders will not be placed.

The following grounds shall also be considered a material breach

 

·       The customer gives an incorrect name, address, email address, phone number

·       The customer harasses Booztlet.com, our employees or our customers

 

Booztlet.com reserves the right to cancel or restrict the future use of the site Booztlet.com and/or charge the customer for any return costs when Booztlet.com suspects an abuse of a customer’s account such as buying behaviour that misuses our free returns which causes or threatens to cause Booztlet.com costs, risks and responsibilities that go beyond normal usage. When a question arises concerning the possible cancellation, restriction or charge of the return shipping costs, Booztlet.com in its application of the above provisions, reserves the right to take past events into consideration. Booztlet.com can choose to excuse occurred events and act in the way that we believe is most appropriate.

Appeals
If you have a complaint about your purchase, please contact us (contact details). If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the local European Consumer Centre. You may also use the European Commission online dispute resolution here for your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address dispute@Booztlet.com.

Governing law and jurisdiction
Purchases of items at Booztlet.com are subject to Swedish law. Any disputes are decided by the ordinary Swedish courts.

Access to data as well as change, update or removal of data

As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.

We can reject requests, that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially) or affect another individual’s personal data. Any queries regarding this should be directed to customer service (contact details).

Data responsible for Booztlet.com is Boozt Fashion AB.

 

Standard withdrawal form
 
(This form is filled out and returned only if the right of withdrawal is exercised):
        
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
 
__________________________________
 
Ordered on (*)/received on (*):
 
__________________________________
 
Name of consumer(s):
 
__________________________________
 
Address of consumer(s):
 
__________________________________
 
Signature of consumer(s) (only if this form is notified on paper):
 
__________________________________
 
Date
 
(*)  Delete as appropriate.

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